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Is this safe and genuine file.

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I had trouble installing office 2010 to Windows 8. I called Microsoft Office help # I got from the net. (Sorry I don't have that #) They wanted to use program called "Team Viewer" to connect to my computer. I let him do it because I have Team Viewer in my computer and figured that I can see what he is doing. So this person seems not able to do anything helpful and says that they are not trained...

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